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FAQ - Frequently Asked Questions

Frequently Asked Questions

General FAQs

1) Where is Citek Eco Cleaning Suppliers located?

2) What are your hours of operation?


1) How do I create an account?

2) How do I edit my account information?

3) I forgot my password

4) How do I establish credit terms?


1) Has my order shipped?

2) How do I track my order?

3) My order never arrived

4) When will my backorder arrive?

5) An item is missing from my shipment.

6) My product is missing parts.

7) How do I return my product?

8) I received the wrong product.


1) Does Citek Eco Cleaning Suppliers deliver to all parts of Australia?

2) What does it cost for delivery to my area?

3) Can you ship my order to a post box?

4) How long after I place my order will it be shipped?

5) How long will my order take to arrive?

6) Is my order insured?

7) Do you ship to my country?

8) Can shipping and billing addresses be different?

Shopping FAQs

1) Does CECS accept credit cards?

2) Is there a surcharge for using my credit card?

3) Do you accept phone orders?

4) What currency is your website in?

5) What is your returns policy?

6) Wrong or Missing Items

7) Damaged Items

8) Do I have to pay GST/Sales Tax?

9) Do all the prices on your website include GST?

10) Are your online payments secure?

11) I need a copy of my receipt/invoice.

12) What happens after I place my order?


1) Are your online payments secure?

2) What is the E-Path payment gateway and what are the benefits?

3) Privacy Policy

Buyer's guide

1) How do I find my product?

2) How do I navigate the site?


Contact Us

1) How Can I Contact Citek?

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